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Politique de confidentialité

Last Updated: August 19, 2021

Gentec International (“Gentec”, “we”, “us” or “our”) respects the privacy of our customers and other users of our websites, including and any other website that links to this Privacy Policy (hereinafter referred to as the “Site”). This Privacy Policy describes how we collect, use, disclose and otherwise handle personal information in connection with the Site.


You can visit our Site without providing personal information. However, if you would like to use certain features of our Site, you may need to provide personal information.

Online Purchases.

Some of our Sites offer you the opportunity to make online purchases. If you choose to make an online purchase, we will collect your name, e-mail address, shipping and billing address, phone number, information about your purchases and payment card information. We use this information to process and fulfil your order, including to process your payment, deliver your purchase and maintain transaction records.


If you submit a comment, request, inquiry or complaint through a “contact us” feature on our Site we will collect your name and contact information, as well as any other information you choose to provide. We use this information to respond to your comment, request, inquiry or complaint.


We may use your personal information to send you personalized information and offers. You can unsubscribe from these communications at any time using the unsubscribe feature included in the communication, where available, or by contacting us as described below.


We also use personal information for everyday business purposes, such as maintaining business records, detecting and preventing fraud, enforcing our agreements and for other purposes with your consent or as permitted or required by law.


Visiting our Site.

We collect the Internet protocol (IP) address of all visitors to our Site and related information such as page requests, browser type, operating system and average time spent on our Site or on certain pages of our Site. We use this information to help us understand how our Site is used and to improve our Site.

Cookies and similar tools.

Our Site uses "cookies" and similar tools. A cookie is a tiny element of data that our Site sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user when they return. We use cookies to remember your preferences and to authenticate you. We or our service providers may also use cookies to serve you with tailored advertisements when you visit our Site or third-party sites. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies, you may not be able to take advantage of all the Site features.


We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: You can also opt-out of Google Analytics here:

Third Party Sites.

Our Site contains links to other websites that are not operated or controlled by Gentec. Please be aware that other websites may collect personal information about you. Once you link to another site, you are subject to the privacy and security policies of the new site. We encourage you to read the privacy policies of all websites you visit, especially if you share any personal information.



Some of our Sites allow you to purchase third party products. We may offer you the opportunity to opt-in to receive marketing communications from these third parties. If you opt-in, we will share your name and contact information with these third parties so that they may send you information and offers that may be of interest to you.

Service Providers.

We may transfer personal information to service providers (including our affiliates acting in this capacity) that perform services on our behalf, such as data hosting and processing, information technology, analytics, marketing and advertising, payment processing and shipping. Some of these service providers may be located outside of Canada, including in the United States, and your personal information may be collected, used, disclosed, stored and processed outside of Canada for the purposes described in this Privacy Policy.

Business Transactions.

We may use and share personal information in connection with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Gentec or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Assignees or successors of Gentec or our business or assets may use and disclose your personal information for similar purposes as those described in this Privacy Policy.


We may disclose your personal information as necessary to meet legal, regulatory, insurance, audit, and security requirements, and otherwise with your consent or as permitted or required by law, including as required by applicable Canadian and foreign laws applicable to us and our service providers.


The file containing your personal information will be maintained on our servers or those of our service providers and will be accessible by authorized employees, representatives and agents who require access for the purposes described in this Privacy Policy. We retain personal information for as long as necessary to fulfil the purposes for which such information was provided or to otherwise meet legal and business requirements.

We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Please note that no security measures can offer absolute security and we make no representation that your personal information will remain secure.


You may request access to or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request (see “Contact Us” below). We may request certain personal information for the purposes of verifying your identity.


We may update this Privacy Policy periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on our Site. We encourage you to refer to this Privacy Policy frequently to obtain the latest information about our personal information practices.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Privacy Team by e-mail at or by mail to: 90 Royal Crest Court, Markham, ON, L3R 9X6, Canada

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