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LIVRAISON GRATUITE OUR LES PROVINCES
LIVRAISON GRATUITE OUR LES PROVINCES

SIGMA Warranty

PHOTO Warranty

Thank you for your interest in SIGMA photographic products. Gentec International stands behind SIGMA with warranty coverage that will ensure your product’s top performance. SIGMA products purchased in Canada from an Authorized Canadian SIGMA dealer are eligible for the SIGMA CANADA LIMITED WARRANTY (7 Year Warranty on SIGMA Photo Lenses and Teleconverters, 1 Year Warranty on all other photo products, some exceptions apply). If your SIGMA photographic product is within the warranty period you can contact our service department at service@gentec-intl.com for repairs. Any SIGMA product that is not imported by Gentec International or has been purchased from any unauthorized Canadian SIGMA Dealer will not be serviced under the SIGMA CANADA LIMITED WARRANTY. 

7 Years

  • Photo Lenses
  • Teleconverters

1 Year

  • Cameras
  • Flashes
  • Filters & Accessories

WARRANTY DESCRIPTION
GENTEC INTERNATIONAL warrants new products and its parts against defects in materials or workmanship for a warranty duration that begins from the original purchase date. If it is determined that the product proves defective in either material or workmanship during this period, GENTEC INTERNATIONAL will repair or replace defective parts at GENTEC INTERNATIONAL’s option, without charge to you. The warranty is applicable to Sigma products purchased and used for the purpose for which such equipment was originally designed. 

If the product is no longer available and cannot be repaired effectively or replaced with an identical model, GENTEC INTERNATIONAL at its sole option may replace the unit with a current model of equal or greater value. 

To obtain service under the terms of this warranty, either return to your authorized dealer or contact the service department of Gentec International at service@gentec-intl.com

You will be required to submit a copy of the original bill of sale. Please note that shipping charges and the safe preparation of your item(s) for transit to the service department of Gentec International are the sole responsibility of the sender.  

During the warranty duration period, repairs or adjustments will be made free of charge to your Sigma item if accompanied with the original bill of sale, when returning the product to the following address:

GENTEC INTERNATIONAL, Service Department
90 Royal Crest Court, Markham, Ontario L3R 9X6

WARRANTY CONDITIONS
The above Limited Warranty is subject to the following conditions:
1. This warranty applies only to Sigma products imported, distributed and/or sold by GENTEC INTERNATIONAL. It is valid only for purchases from SIGMA Canada or a SIGMA Canada Authorized Dealer. 
2. This warranty covers only normal use of the product. GENTEC INTERNATIONAL shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) service or alteration by anyone other than an authorized GENTEC INTERNATIONAL representative; (iii) damages incurred through irresponsible use, or other non-recommended practices; (iv) impact, water, sand, battery leakage; (v) normal wear and tear or cosmetic damage. 

PROOF OF PURCHASE
1. Purchaser must retain bill of sale or other proof of purchase to receive warranty service. 
2. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

WARRANTY LIMITATIONS & EXCLUSIONS
GENTEC INTERNATIONAL does not warrant or guarantee, and is not responsible for: 
1. Defects, failures, damages or performance limitations caused in whole or in part by customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way.
2. Alterations and/or Modifications to any part of the product, without GENTEC INTERNATIONAL written authorization unconditionally VOIDS the GENTEC INTERNATIONAL Standard Warranty. 

Program may be withdrawn without notice.

SIGMA America’s Limited Warranty

SIGMA products purchased in the America’s from an Authorized SIGMA dealer are eligible for the SIGMA America’s Limited 1 Year Warranty. If your SIGMA photographic product is within the warranty period you can contact our service department at service@gentec-intl.com with a repair inquiry. This warranty is valid only for products imported into an eligible North or South America territory by an authorized SIGMA importer in that territory. Any SIGMA product that is not purchased from an Authorized SIGMA America’s dealer or importer will not be eligible for service under the SIGMA America’s Limited Warranty. 

1 Year

  • Photo Lenses
  • Teleconverters
  • Cameras
  • Flashes
  • Filters & Accessories

WARRANTY DESCRIPTION
SIGMA Corporation of Japan warrants products and its parts against defects in materials or workmanship for warranty duration from the original purchase date. Should the product exhibit deficiencies during this warranty period on account of material or manufacturing defects, it will be repaired free of charge according to Gentec International’s best judgement or it will be replaced with a defect-free product. The warranty is extended to customers and applies to products purchased and used for the purpose for which such equipment was originally designed. 

SERVICE CHARGE
For all warranty claims under the Sigma America’s warranty, a $75 service charge will apply for administration and handling. This fee is non-refundable. 

To obtain a repair or replacement under the terms of this warranty contact our service department at service@gentec-intl.com. 

You will be required to submit a copy of the original bill of sale. Shipping charges and the safe preparation for transit of your item(s) to the service department of Gentec International are the sole responsibility of the sender.  

During the warranty duration period, repairs or adjustments will be made free of charge upon presentation of the original bill of sale, when returning the product to the following address:

GENTEC INTERNATIONAL, Service Department
90 Royal Crest Court, Markham, Ontario L3R 9X6

WARRANTY CONDITIONS
The Sigma America’s Limited Warranty is subject to the following conditions:
1. This warranty extends only to products distributed and/or sold by an authorized SIGMA America’s importer. It is valid only for products purchased from an authorized SIGMA America’s importer or SIGMA America’s Authorized Dealer. This warranty covers only normal use of the product. SIGMA Corporation and/or GENTEC INTERNATIONAL shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) service or alteration by anyone other than an authorized SIGMA Corporation or GENTEC INTERNATIONAL representative; (iii) damages incurred through irresponsible use, or other non-recommended practices; (iv) impact, water, sand, battery leakage; (v) normal wear and tear or cosmetic damage.
2. The warranty is valid only for products imported and sold by an authorized SIGMA America’s importer through its authorized dealers.  
3. If it is determined that the product was not imported into an authorized SIGMA America’s distributor or dealer, any warranty written or implied shall be considered VOID. 

PROOF OF PURCHASE
1 Purchaser must retain bill of sale or other proof of purchase to receive warranty service.
2. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

WARRANTY LIMITATIONS & EXCLUSIONS
SIGMA Corporation and/or GENTEC INTERNATIONAL does not warrant or guarantee, and is not responsible for: 
1. Defects, failures, damages or performance limitations caused in whole or in part by customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way.
2. Alterations and/or Modifications to any part of the product, without SIGMA Corporation or GENTEC INTERNATIONAL written authorization unconditionally VOIDS the SIGMA America’s Limited Warranty.