Gentec International stands behind its products with warranties that will ensure your products top performance. If your Sigma cinema lens is within the warranty period you can contact our service department at service@gentec-intl.com for repairs.

Any Sigma product that is not imported by Gentec International or purchased from an unauthorized Canadian Sigma Dealer will not be serviced under warranty regardless of the service required.


LIMITED WARRANTY

This limited warranty extends only to the original purchaser.

WARRANTY DURATION

1 Year

WARRANTY DESCRIPTION

GENTEC INTERNATIONAL warrants this product and its parts against defects in materials or workmanship for (1) one year from the original purchase date. If this product proves defective in either material or workmanship during this period, GENTEC INTERNATIONAL will repair or replace defective parts at GENTEC INTERNATIONAL’s option, without charge to you. The warranty is extended to customers and applies to products purchased and used for the purpose for which such equipment was originally designed.

If the product is no longer available and cannot be repaired effectively or replaced with an identical model, GENTEC INTERNATIONAL at its sole option may replace the unit with a current model of equal or greater value.

To obtain a repair or replacement under the terms of this warranty, please return to dealer first, if possible, and the dealer will direct you accordingly for repairs or replacement.
You will be required to submit a copy of the original receipt.
Return shipping charges for exchanges/repairs is the sole responsibility of the original retail purchaser.

During this seven-year period, repairs or adjustments will be made free of charge upon presentation of the original bill of sale, when returning the product, along with $15.00 to cover shipping charges, to the following address

GENTEC INTERNATIONAL, Service Department
90 Royal Crest Court, Markham, Ontario L3R 9X6

 

WARRANTY CONDITIONS

The above Limited Warranty is subject to the following conditions:

  1. This warranty extends only to products distributed and/or sold by GENTEC INTERNATIONAL. It is effective only if the products are purchased in Canada.
  2. This warranty covers only normal use of the product. GENTEC INTERNATIONAL shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) service or alteration by anyone other than an authorized GENTEC INTERNATIONAL representative; (iii) damages incurred through irresponsible use, or other non-recommended practices; (iv) impact, water, sand, battery leakage; (v) normal wear and tear or cosmetic damage.
  3. The warranty is valid only for products imported and sold by Gentec International through its Canadian authorized dealers.

PROOF OF PURCHASE

  1. Purchaser must retain bill of sale or other proof of purchase to receive warranty service.
  2. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

Warranty Limitations & Exclusions

GENTEC INTERNATIONAL does not warrant or guarantee, and is not responsible for:

  1. Defects, failures, damages or performance limitations caused in whole or in part by customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way.
  2. Alterations and/or Modifications to any part of the product, without GENTEC INTERNATIONAL written authorization unconditionally VOIDS the GENTEC INTERNATIONAL Standard Warranty.

Program may be withdrawn without notice.
The one-year warranty is limited to Sigma cinema lenses.

Important Information regarding Gray Market Sigma Products (Link to Gray Market Page)