Canadian customers, please contact Gentec International for Sigma product service. For repair outside Canada, please select from our World Network of service centers.
90 Royal Crest Court, Markham
Ontario, L3R 9X6
Phone: (905) 513-7733
Fax: (905) 513-7740
Hours: 9:00AM - 5:00PM ESTCOVID-19 SERVICE UPDATE
To do our part in helping to #flattenthecurve, we will no longer be accepting walk-in repairs or service at 90 Royal Crest Court, effective immediately. Repair or service shipments will continue to be accepted at this time via all standard shipping methods, including Canada Post, Purolator, FedEx or UPS. We have our community and employees best interest at heart and appreciate your understanding. Our executive team is closely monitoring the evolving situation with guidance from public health officials and will re-open to walk-in repairs and service when it is appropriate to do so. Visit Gentec-Intl.com for more information.GRAY MARKET
Any Sigma product that is not imported by Gentec International or purchased from an unauthorized Canadian Sigma Dealer will not be serviced under warranty regardless of the service required. Important Information regarding Gray Market Sigma Products. As a friendly reminder, Amazon and B&H Photo Video are not authorized Canadian retailers of Sigma products.SIGMA WARRANTY
GENTEC INTERNATIONAL warrants products and its parts against defects in materials or workmanship for warranty duration from the original purchase date. If the product proves defective in either material or workmanship during this period, GENTEC INTERNATIONAL will repair or replace defective parts at GENTEC INTERNATIONAL’s option, without charge to you. The warranty is extended to customers and applies to products purchased and used for the purpose for which such equipment was originally designed. Visit the sigma warranty page for full details.REPLACEMENT PARTS AND ACCESSORIES
If you wish to purchase replacement parts or accessories, such as lens hoods, lens caps, thumb screws or USB Cables, please contact your closest authorized SIGMA Canada dealer. If they are unable to assist, please contact our service department by calling (905)-513-7733 and asking for Sigma Service or emailing: email@example.com
We do our best to repair Sigma products that have sustained damage due to impact, liquid, or other forces outside of normal use, but there is no guarantee that your item will function exactly as it did prior to damage. All service is performed using the most exacting methods, but sustained damage to equipment may prohibit return to the original condition.
AF DATA ADJUSTMENT
Due to extreme sensitivity of the digital camera mirror box, it may be necessary to have your lens adjusted to your own personal camera. This is a known problem with digital cameras and many companies have included Micro Focus Adjustment capabilities on their high end cameras to address this problem with their lenses. If you are able to do this with your camera and lens combination, there's no need to send your equipment in for adjustment.