Canadian customers, please contact Gentec International for SIGMA Cine product service. For repair outside Canada, please contact: cine_contact@sigma-photo.co.jp
Gentec International
90 Royal Crest Court
Markham, ON L3R 9X6
Tel: (905)-513-7733
E-mail: info@gentec-intl.com
Hours:
9:00AM – 5:00PM, M-F EST
Authorized Canadian CINE Dealers
We have a number of SIGMA Cine dealers across the country ready to assist you with the purchase, rental or demonstration of the SIGMA Cine lenses.
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THE CAMERA STORE
802 - 11th Ave SW
Calgary, AB T2R 0E5Tel: 888-539-9397
Buy | Rent | Demo
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DV SHOP
3422 Dundas St W
Toronto, ON M6S 2S1Tel: 416-604-1492
Buy | Demo
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FUSION CINE
1469 Venables St
Vancouver, BC 91311Tel: 855-858-2463
Additional Locations: Toronto, Montreal
Buy | Rent | Demo
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HENRY'S
119 Church St.
Toronto, ON M5C 2G5Tel: 416-868-0872
Additional Locations: Henry's Store Locations
Buy | Demo
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L.L. LOZEAU
6229 St Hubert St.
Montreal, QC 91506Tel: 514-274-6577
Buy | Rent | Demo
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LORNE LAPHAM
3774 Napier Street
Burnaby, BC V5C 3E5Tel: 604-298-3224
Buy | Rent | Demo
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ROYAL PHOTO
2106 Rosemont Blvd.
Montreal, QC H2G 1T4Tel: 514-273-1723
Buy | Rent | Demo
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VISTEK
496 Queen Street East
Toronto, ON M5A 4G8Tel: 416-365-1777
Additional Locations: Vistek Store Locations
Buy | Rent | Demo
Cine Product Warranty
All brand new Sigma Cine Products purchased from Authorized Canadian Sigma Cine Dealers are covered under a 1 year Canadian warranty against defects in manufacturing and workmanship only. Your warranty period begins the day you purchase your Sigma Cine lens and runs for a period of one year from that date. (Please refer to the warranty policy included with your product). Please note that the Sigma warranty is valid only to the original purchaser and is not transferable. Grey market products will not qualify for the Sigma warranty coverage.
When sending your Sigma Cine Product in for warranty service, please be sure to include the warranty card as well a copy of the original sales receipt as proof of purchase date (the start date of your warranty). Anything deemed beyond normal use will void any and all warranties. As always, our goal is to serve and support our customers. For more information on the warranty policy, please visit: Cine Warranty
Service Policies
Mount Conversion Service
Many of our SIGMA Cine lenses are eligible for the mount conversion service. Unfortuantely, the PL mount lenses are not eligible for conversion. For more details on this service, please visit: Mount Conversion Service
Gray Market
Any Sigma product that is not imported by Gentec International or purchased from an unauthorized Canadian Sigma Dealer will not be serviced under warranty regardless of the service required. Important Information regarding Gray Market Sigma Products. As a friendly reminder, Amazon and B&H Photo Video are not authorized Canadian retailers of Sigma products.
Impact Damage
We do our best to repair Sigma Cine products that have sustained damage due to impact, liquid, or other forces outside of normal use, but there is no guarantee that your item will function exactly as it did prior to damage. All service is performed using the most exacting methods, but sustained damage to equipment may prohibit return to the original condition.
